ORDERS & RETURNS
How do I place an Order?
To place an order online, simply navigate to the page for product(s) you are interest in and click the ‘Add to Cart’ button. You will be presented with the option to review your basket or checkout straight away. Enter your details and complete the transaction. You will be notified if the order is successful.
How Can I Cancel Or Change My Order?
During the working week, orders can be processed and despatched within an hour or two, in that time you are able to cancel an order by visiting the order page (see footer menu) and choosing to cancel the order. Alternatively you can contact customer services via the support page and quote the order number asking for a cancellation. If your order is despatched before your cancellation request is received, you will need to wait for the item to arrive then use the free returns system and send it back, but do not open the item.
Do I need an account to place an order?
You do not need an account to place an order, but without creating an account you can’t access the account page and manage your orders. You do not need an account to return an item.
How Do I Track My Order?
Visit the orders page (see footer menu) and enter your order number to track your order status. When an item is shipped via DPD (over £80 value or Express Shipping) you will get a tracking reference. Orders under £80 sent via free shipping do not receive a tracking reference.
How Can I Return a Product?
Visit the Returns page and follow the simple instructions to initiate a return. Please be aware that returns can take 7-14 working days to process due to shipping and administration. Returns are free and you will incur no costs processing a return.