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Create a support ticket

If you fill in the details below and click ‘Create Ticket’, a ticket will be raised with us and we’ll send an email notification with your ticket ID. Your details will be stored in a secure support ticketing system and removed once the ticket closes.

Mandatory fields are marked with a *

I need help with my product
I need to talk about a purchase
I just want to ask a question
Please select an option, or specify 'other'.
There may not be a version number.
Another retailer
It was a gift
We may require proof of purchase to resolve your enquiry. A screenshot or image of a receipt or email is acceptable as proof of purchase.

Drop a file here or click to upload

Maximum upload size: 3MB

This will speed up your enquiry.

Should start 'KS-'.
Please note, if this question is regarding a product or order enquiry, we may ask you for proof of purchase and additional details later to be able to process the request.

I am aged 16 or over and agree to the Privacy Policy. *

I Agree
Create Ticket

How support tickets work

Fill in the form with the necessary detail, click ‘Submit’ and a ticket will be raised with us and we’ll send an email notification with your ticket ID. The support operator will reply once they pick up your ticket, you can reply via the ticket thread to resolve your query.


Tickets are closed when resolved, or if you don't respond in 48 hrs but tickets can be re-activated simply by replying to your email.


Please note that our working hours are 9am-5pm Monday to Friday, and we are closed on public holidays. Any tickets raised after 5pm on a Friday or before a public holiday are not likely to be seen until the next working day.


Form not working on your device?

You can email Customer Services directly if you need to.

Read your user manual?

Your product user manual should contain all the information you need to know about your KitSound product. If you haven’t read it yet, then download it from our user manuals page.

User Manuals

Frequent question

If you want a quick answer to a simple question without waiting for a reply from our team, try our frequent questions page. It covers topics like postage, returns, power issues and wireless connection.

Frequent Question


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